Promotions FAQ

Why is my dealer not listed on the drop down selection menu in the online application form?

They are not listed as a participating dealer to our promotions. As per our terms and conditions, the cash back is only available if the product is purchased from a participating dealer. Participating dealers are listed in the ‘find a dealer’ locator on the Braemar website.   (www.braemar.com.au/dealers).

I bought my Braemar unit from a participating dealer, but I installed the system myself, can I claim the cash back?

No. As per our terms and conditions, your system must be purchased and installed by the same participating dealer to our promotions. Participating dealers are listed in the ‘find a dealer’ locator on the Braemar website.  (www.braemar.com.au/dealers).

I have submitted my purchase receipt/sales quote, is this enough information for me to claim the cash back offer?

No, we need a copy of your tax invoice which clearly lists the model of the product you have purchased, the brand of product you have purchased, the purchase date and the installation address in order for our office to process your claim.

I have purchased more than one Braemar unit, can I claim more than one cashback offer?

Yes you must complete separate applications online.  Please refer to the terms and conditions.

I bought my Braemar unit from a sub-contractor/installer who purchases through a participating dealer. Am I eligible for the cash back offer?

No. Your unit must be supplied and installed by a participating dealer.

If I have submitted my warranty registration details online by visiting any of the webpages below, does this mean I am automatically registered for the cash back offer?

No. This means that you have registered the warranty details for your system only. You will then need to visit the Braemar web site (www.braemar.com.au/promotions) to complete an application form for your cash back. Please note to be eligible for our promotions your product must be purchased and installed by a participating dealer. To view our participating dealers, please visit the dealer finder page on the Braemar website (www.braemar.com.au/dealers).

How do I check my application status?

You can view the status of your application at any time. Once you have applied online for this promotion, you will receive a confirmation email. If you haven’t received this email, please check your SPAM email folder. In this email you will see a “Check Application status” button/link. Click on this button/link to check your status. See below for further details relating to what your status means.

I have clicked on the check my status link in my confirmation email. What does my status mean?

Online application received, awaiting receipt of paperwork = We have received your application, however it has not been processed yet. We would ask that you please allow 2 weeks once you have applied online and emailed/posted/faxed your tax invoice to our office for processing (note: if you have attached the tax invoice when applying online you do not need to send any further information). If we require any further information we will be in touch with you via the email address provided on your application. Once your claim has been received and approved by Seeley International, we will then organise your  ‘EFT payment, within 45 days of the application being approved. 

Paperwork received - verifying serial number = We have approved your application details and tax invoice. Your serial number still needs to be verified and your warranty details need to be registered. If we require any further information we will be in touch with you via the email address you have provided on your application.

Paperwork received - serial number approved = We have approved your application details and your tax invoice. Your serial number has been verified and your warranty details have now been registered. This application has been approved.
 
Incorrect serial number supplied = The serial number supplied in your application is incorrect. If you believe this is in error, please email the correct information to This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it. (please include your application number, full name, installation address, installation date, serial number and copy of your warranty card or contact your dealer to obtain, if need be so we can verify your serial number).

Online application received, more information required = We have received your online application, however we require more information relating to the paperwork that you have submitted. For example:

• The tax invoice submitted may not have all the required information displayed

• The invoice we have received may have different details to the application form received

In most instances you will receive an email (which has been sent to the email address provided on your application form), to request the specific information we require. This information needs to be forwarded to the contact details outlined at the bottom of this page.

Paperwork received, more information about serial number required = We require further information relating to your serial number or model number for the product you have purchased. It is likely the serial number is incorrect (e.g. missing a digit/s, or the serial number provided on your application is not the correct serial number etc). To locate the correct serial number, please check in the back of your owner’s manual, where the warranty card is attached, displaying the correct model number and serial number for your system. If your owner’s manual does not display the warranty card, please contact the dealer you purchased your products from to request the correct serial number. Please email the correct information about your system to This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it. (please include your application number, full name, installation address, installation date and serial number).

Application denied = Your application has not met the requirements/terms and conditions of the promotion. Please thoroughly read the terms and conditions for the promotion you applied for.

Application approved - awaiting Electronic Funds Transfer (EFT) = Your application has been approved. Payments are currently being processed.

I have entered my online application however I was unable to select the product that I have purchased from the drop down selection menu, why is this?

You may have selected an application for the incorrect promotion. Some promotions are only available in specific States of Australia. Please read the promotional information carefully and scroll down to select the correct promotion for your purchase and State. If you have completed an application form for the incorrect promotion, you will need to email our office, so that we may assist you. Please send your email to This email address is being protected from spambots. You need JavaScript enabled to view it. .

I have submitted my online application and I now realise I have made an error with the information in the application. What should I do?

Please send an email (including your full name and application number) and the information that needs to be amended to This email address is being protected from spambots. You need JavaScript enabled to view it. and we will amend the details on your application form. You will not be able to re-submit your application with the same serial number .

I am unsure if my online application form has been submitted. Should I try to submit my online application again?

When you are applying for the cash back offer, please ensure that you have clicked the “submit button” at the very bottom of the screen. If you have successfully submitted your application online, you will receive an application number which will be displayed on the screen (please print this screen) and an email will be sent to the email address provided. You will not be able to re-submit your application after it has already been submitted.

I have tried to submit my online cash back application form and I have received the following message “A cash back has already been claimed on the serial number T11111111. Please contact us if you have any queries.” What should I do?

Please send a detailed email to This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it. with your full name, installation address, phone number, the name of the dealer you have purchased through, the installation date and the brand of product, model number of product and the serial number for your system. If you are able to, please also attach a copy of your tax invoice, and warranty card so that we may locate the correct serial number for your system. It is very important that you enter the correct serial number for your unit. Your serial number is located in the back of your owner’s manual on the warranty card sticker. If you can’t find your serial number, please contact the dealer you purchased your product from.

Where do I locate the serial number for my system?

Your serial number is located in the back of your owner’s manual on the warranty card sticker. The sticker will state the serial number and the model number of the product.

The serial number for a Braemar evaporative air conditioner begins with the letters ‘CO’ and is followed by nine digits e.g. CO111111111.  The serial number for a Braemar ducted gas heater begins with the letter 'T' and is followed by eight digits e.g T11111111.  The serial number for a Braemar wall furnace begins with the letter 'W' and is followed by nine digits e.g W11111111.  The serial number for a Braemar space heater begins with the letter 'S' and is followed by eight digits e.g S11111111. 

If you can’t find your serial number, please contact the dealer you purchased your product from.

I don’t have a computer or internet, can I ask the dealer who I purchased my product from or a friend/family member to apply for the cash back on my behalf?

Our terms and conditions state that the online application form must be completed by the customer who purchased the product, not by the dealer who sold the product.

You are welcome to ask the dealer or a friend/family member to sit with you while you complete the online application form on their computer. It is vitally important that you read and agree to the full terms and conditions of the offer.

The reason we ask you to personally apply for the cash back offer is due to input errors when a third party completes an application, including the incorrect spelling of the customer name, address and other important information. We are relying on you to provide accurate information. 

How long does it take for my application to be processed?

As per our terms and conditions, once your application has been received and approved by our office please allow 45 days for your cash back to be issued. We always endeavour to process your application as quickly as possible, however, at times, we have a large number of applications and enquiries to respond to and we ask for your patience and understanding.

I have submitted my online application and my tax invoice. When will I receive my EFT?

As per our terms and conditions, once your application has been received and approved by our office please allow 45 days for cash back to be issued. We always endeavour to process your application as quickly as possible, however, at times, we have a large number of applications and enquiries to respond to and we ask for your patience and understanding.

Who do I contact concerning my application and where do I send my documentation?

Please send your documents (and your full name and application number) to:

Post:
Seeley International Pty Ltd
Factory Cash Back Offer
PO BOX 164
LONSDALE SA 5160

Phone: 1300 150 288

Fax:
(08) 8328 3950


Email:
This email address is being protected from spambots. You need JavaScript enabled to view it.

end faq

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